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- How do you build rapport?
- By taking a second position and understanding from their point of view.
- By taking a genuine interest in another person.
- By being curious about who they are and how they think.
- Pacing and leading
- Pacing is when you enter the other person's model of the world on their terms. It is exactly like walking beside them at the same pace.
- Pacing is the equivalent of understanding the present state in order to build a more appropriate and empowering desired state.
- Leading is when you use the influence that you have built up from pacing.
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